A Mix of AI and Reality for the Public Sector Call Centre.
Deliver exceptional citizen care while dramatically reducing operational costs. Duru is a sophisticated, government-ready solution that combines the scalability of SaaS with the real-world application of AI.
"AI successfully reduced call duration by 42s through real-time signposting."
Co-built with industry partners to address the unique pressures of the public sector.
"Duru has fundamentally shifted how we view digital transformation. It's not just a tool; it's a partner in our commitment to public service excellence."
Clare Mobberley
Contact Centre Manager at Shropshire Council
Bridging the Gap Between CX and Cost
Balancing your budget shouldn't mean sacrificing the quality of support your citizens receive.
The Cost of Complexity
Average inbound call cost, with 39s lost purely to authentication.
The Human Element
Escalate to telephony for human reassurance.
The Self-Service Failure
Sessions abandoned due to friction and poor UI.
Design Once, Deploy Everywhere
You build the journey of care once, and it instantly speaks every language your users rely on—voice, text, or live chat—without needing to be redesigned.
The "Quiet" Agent Interface
Real-time transcription, AI upscaling, and maximum efficiency. Give your agents the quiet confidence of total information awareness.
Intelligent Agents & Data Collection
Automations that do the paperwork. Let AI handle the repetitive form-filling and data entry so humans can handle the empathy.
JobLib (RPA & Automation)
Free your agents to simply be human. Complex back-office tasks are automated via robust RPA protocols built for scale.
Automated Signposting & Self-Healing Knowledge
A website that learns from its mistakes. Duru constantly evolves its knowledge base by analyzing failed queries and refining answers.
Real-Time Analytics & Insights
Stop guessing where the demand is coming from. Visualize every interaction and bottleneck with a granular detail that enables proactive governance.
Ready to transform your contact centre?
Equip your team with the tools to handle enquiries faster, 33% cheaper, and with a better customer experience.